Customer Satisfaction & Complaint Management
Our customer-oriented company examines customer complaints and considers any positive or negative feedback from customers as an "opportunity for improvement".
Bayrakcı Metal, which has ISO 9001:2015 quality management system certificate, makes various evaluations by taking into account the complaints and feedback of our customers.
We evaluate customer complaints to improve both product and service quality. Our aim is to keep customer satisfaction at the highest level and to improve our service quality with a continuous improvement approach.
Our Complaint Evaluation Process
Complaint and Feedback Channels
Contact Form
You can submit your complaint by filling out the form.
Sales & Operations
You can submit your complaint by filling out the form.
Quality Unit
You can send an e-mail.
Customer Satisfaction is Our Priority
Your satisfaction is our success. Do not hesitate to contact us for any issue.
